Predictive IT: Solving Problems
Before They Occur

Reactive IT is dead. In a world where every minute of downtime costs your organization thousands in lost productivity, the "break-fix" model is a massive liability.

Beyond Reactive Support

Traditional IT support relies on a simple, flawed sequence: something breaks, a user notices, a ticket is submitted, and a technician reacts. This process ensures that downtime has already occurred before a solution is even discussed. Concerto Networks is changing the paradigm through AI-driven help desk analytics that identify network anomalies before they impact your staff.

By moving from reactive to predictive IT, we transform your technology from a source of frustration into a stable foundation for growth.

1. Hardware Health: Sensing Failure Before It Happens

Hardware doesn't usually fail "out of nowhere." It gives warnings—often subtle ones—long before a complete shutdown occurs. Our predictive monitoring systems act as a 24/7 stethoscope for your nationwide infrastructure.

• Thermal Monitoring: Our sensors flag overheating servers or switches in real-time. This often identifies a failed HVAC unit in an IDF room before the sensitive electronics are permanently damaged.
• SMART Drive Analytics: We monitor the "Self-Monitoring, Analysis, and Reporting Technology" of your server hard drives. When a drive begins to throw sector errors, we dispatch a technician to replace it *before* the data is lost.
• PoE Budgeting: We monitor the power draw of your security cameras and WAPs. Sudden spikes or drops in power often indicate a failing cable or device, allowing for a proactive swap-out.

2. Traffic Analysis: Identifying Bandwidth Hogs

Nothing kills productivity faster than a "slow" network. Often, these slowdowns aren't caused by hardware failure, but by improper traffic management.

• Application Prioritization: Our AI identifies bandwidth hogs—such as large personal cloud backups or unauthorized streaming—that threaten your mission-critical business applications like ERP or VoIP.
• Congestion Prediction: By analyzing historical traffic patterns, we can predict when your network is likely to hit capacity and proactively adjust Quality of Service (QoS) rules to keep your executive Team calls crystal clear.
• Anomaly Detection: Sudden, massive outbound data transfers can indicate a security breach or a ransomware "phone home" event. Our help desk flags these anomalies immediately, isolating the threat before it can spread.

3. Proactive Patching: Securing the Nationwide Endpoint

Cybercriminals rely on the "patch gap"—the time between a security update being released and it being applied to your machines. In a nationwide organization, manual patching is an impossible task.

• Automated Vulnerability Management: We ensure critical security updates are applied across all nationwide endpoints—desktops, servers, and even IoT devices—without manual intervention or user interruption.
• Regression Testing: Before pushing a patch to your entire fleet, our system tests it on a subset of machines to ensure it won't break your proprietary business software.
• Compliance Reporting: For industries like defense (CMMC) or healthcare (HIPAA), we provide real-time reports showing that 100% of your endpoints are currently patched and compliant.

Partner with the Future of IT

Concerto Networks isn't just a help desk; we are a proactive technology partner. By leveraging AI and predictive analytics, we identify the cracks in your infrastructure before they become chasms, ensuring your nationwide offices stay "Always On."