IT Outsourcing for CIOs | Concerto Networks
The CIO'S FORCE MULTIPLIER

Scale Faster.
Offload the Friction.

Stop letting operational debt stall your digital transformation. We provide high-end outsourced services—Managed IT, Help Desk, Cybersecurity, and AI—that allow CIOs to scale enterprise reach without the headcount burden.

Serving Detroit to Nationwide:
MANUFACTURING DEFENSE LOGISTICS
CIO Strategic Scaling

Enterprise Scaling Modules

The Outsourcing Strategy

Reclaim your internal team's time for high-value innovation.

Managed IT Services

Co-Managed IT
& Infrastructure

Augmenting internal teams with tier-3 technical depth and nationwide hardware standards.

We handle the "run" so you can focus on the "transform." From data center management to nationwide connectivity rollouts, we ensure consistency across all sites. Our co-managed IT services act as a seamless extension of your internal team, providing specialized Tier-3 engineering support, proactive network monitoring, and standardized hardware procurement to eliminate operational bottlenecks.

White-Glove IT Support

24/7/365 White-Glove
US-Based Help Desk

Offload the ticket volume. Elevate the user experience. All sites, all time zones.

Enterprise-grade concierge support with 98% CSAT. Scale your support capacity instantly as you acquire or expand. Our 100% US-based IT support and help desk team provides crystal-clear communication and rapid remote remediation. We seamlessly handle your entire ticket volume, ensuring your end-users remain productive and completely satisfied without you having to hire a single new person.

Institutional Cybersecurity

Institutional
Cyber-Compliance

CMMC 2.0, NIST 800-171, and SOC2 readiness for regulated industries.

Transition security from a line-item expense to a competitive advantage. We manage the audit-ready posture and active threat defense for you. Our institutional cybersecurity framework covers everything from endpoint detection and response (EDR) to rigorous CMMC 2.0 and NIST 800-171 compliance mapping, protecting your sensitive business data across every remote and on-premise location flawlessly.

AI Strategy Implementation

AI & Workflow
Automation

Integrating intelligent agents to eliminate manual business friction.

Practical AI implementation—automating Tier-1 support, analyzing telemetry, and optimizing supply chain logic to drive down costs. Stop researching and start deploying. We integrate powerful, secure AI workflows and intelligent business agents directly into your existing infrastructure, immediately reducing manual data entry, accelerating decision-making, and giving your enterprise a highly sustainable long-term competitive edge.

Scale Without
The Friction.

In an era of talent scarcity and rising technical debt, the most successful CIOs are those who master the art of strategic outsourcing. We aren't just a service provider—we are your Extended Enterprise Workbench.

98%

Client Retention

24/7

NOC/SOC Ops

"Concerto Speaks the Language of Growth"

"By offloading our global help desk and nationwide infrastructure to Concerto, we reclaimed 40% of our internal staff's time. We moved from managing daily fires to delivering our AI roadmap a full quarter early."

CIO

VP of Technology

Detroit-Based Aerospace Leader

Enterprise IT FAQ

Common Executive Inquiries

Do you handle multi-state project management for enterprise rollouts?
Absolutely. As a nationwide technology partner headquartered in Detroit, we provide a single point of accountability for all your US locations. Whether you are opening a new branch or standardizing infrastructure across 50 existing sites, our project managers ensure consistent service delivery, uniform hardware standards, and synchronized timelines coast-to-coast.
Are your help desk and IT support teams US-based?
Yes. We strongly emphasize providing premium, 100% US-based IT support and help desk services. Our white-glove approach ensures that your internal employees are communicating with highly trained technicians locally, drastically reducing resolution times, eliminating frustrating communication barriers, and yielding a customer satisfaction rating that leads the industry.
What is the difference between Cat6 and Fiber Optic cabling?
Cat6 (Category 6) is a copper-based cable ideal for shorter distances (up to 100 meters) and everyday workstation networking, supporting speeds up to 10 Gbps. Fiber Optic cabling uses light to transmit data, making it immune to electromagnetic interference. It is vastly superior for long-distance runs, campus backbones, and high-bandwidth server room connections.
How do you assist with CMMC and NIST 800-171 compliance?
We act as your strategic compliance partner. Our specialized team conducts thorough gap analyses against NIST 800-171 requirements, remediates vulnerabilities, implements required access controls, and establishes continuous monitoring. We ensure that DoD contractors and manufacturing enterprises achieve and maintain an audit-ready posture for CMMC 2.0 without disrupting daily operations.
Can you augment our existing internal IT department?
Yes, through our Co-Managed IT model. We do not look to replace your internal IT leaders; we serve as their force multiplier. We take on the heavy lifting of 24/7 network monitoring, routine patching, tier-1 ticketing, and advanced cybersecurity, freeing your internal team to focus entirely on high-value business strategy.

Strategic
Briefing.

Request a high-level briefing on nationwide infrastructure standardization or CMMC compliance roadmaps.

Infrastructure Gap Analysis
Help Desk Transition Plan
Compliance Roadmap (CMMC)